Vacancy for Account Director

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Location	Coventry and Surrounding areas
Contract Type	Permanent - Employee
Working Hours per Week	37.5
Remuneration	Up to £68,000 + Benefits + Car Allowance (£425pm)
Job Reference	GR/9243

As the Account Director, you will have responsibility and accountability for all aspects of the commercial and operational management of a major Facilities Management (Cleaning & Waste) contract for OCS Business & Industry.

You will lead by example to give an excellent service delivery through the OCS approach of building a fantastic relationship with the client, based on consistent and quality service delivery. The foundations of the client relationship will be trust, open communication and keeping our promises.

Responsibilities:

Relationship management

• Develop and maintain excellent client relationship based on open and honest communication
• Build effective supplier relationships to ensure they operate as part of the FM team and delivery high quality services
• Develop the team (bringing the best out of people)
• Point of contact for all other OCS manager's delivery work

Business development

• Identify and develop appropriate opportunities to grow the business within the client organisation, either by extending the scope of the contract or introducing other OCS products where it adds value
• Contribution to OCS business results and profit - remaining within budget and raising the profile of company in the FM industry
• Effective H&S compliance
• Committed, motivated and enthusiastic team player
• Understanding implications of and ensuring all Service Level Agreements are met

Client and Customer Satisfaction

• Service Quality and Delivery - did we deliver what we promised on time with minimal impact on business continuity
• Evaluate information on service delivery and implement a process for identifying a baseline and measurement on an on-going basis
• Development of or working to Service Level Agreements;
• Value for Money - effective cost management - cost within or met agreed budgets
• Pro-active and innovative approaches demonstrated
• Service Management - effective administration and billing
• Good communication - responsive to the requirements and changes

Commercial responsibilities

• Identify and manage any risks to OCS in a timely manner

Experience required:

Education/Qualifications

• Degree level (eg Dip FM)
• Building Services/Technical qualification - desirable

Working experience/Personal attributes

• Substantial experience in a similar account management position, managing complex facilities and business support services
• Specialist Soft Service knowledge and high degree of initiative, creativity and wide scope for discretion
• Ability to influence and hold a position in a debate
• Good team player and manager
• Able to command credibility and able to influence
• Experience of managing complex environments with good sound technical knowledge
• Commercial and financial awareness in a client environment
• Experience of interfacing at all levels throughout an organisation
• PC Literate - understanding of how to use the technology as a tool
• Communication and presentation skills of a high level

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