Vacancy for Head of Business Development and Client Relationships

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Location Nationwide
Contract Type Permanent - Employee
Working Hours per Week 40
Remuneration £62,154 per annum plus benefits including £5100 pa car allowance
Job Reference GR/10715

Reporting to the Business Development Director the Head of Business Development and Client Relationships will gather, qualify, and share intelligence and knowledge relating to the Aviation market. This will include sector business structure, key players, prospects, influencers, suppliers, developments, opportunities, strategic partners, legislations, and sector associations.

This intelligence is to then be played back to the business for the benefit of team knowledge, client relations, and new business campaigns. The role will be active in supporting, where required, across the whole spectrum of the divisional structure.

Responsibilities will include:

Maintaining and developing a wide network of contacts within all corners of the Aviation market sector to ensure that the Company is aware of, and understands all relevant activity as described within the 'overall purpose of the role'.

Remaining fully knowledgeable of the sectors news, key players, competitors, innovations, challenges, and general intelligence. This is to be reported and shared effectively within the broader divisional team.

Effectively managing the relationships of existing clients within the sector. This includes the facilitation of strategic client partnership programmes, workshops, and ongoing contract evolution in collaboration with other functions within the division.

Raising awareness of OCS within the sector by way of association membership, event attendance, networking, and development of professional networks. This is to result in a healthy pipeline of opportunities that meet our ideal criteria as per the agreed KPI's.

Supporting the creation of impactful and compelling client propositions that meet company thresholds in terms of governance, commercial, and financial objectives.

Preparing and undertaking a thorough hand-over to divisional and central colleagues as and when CRM, retention, or new business opportunities are converted.

Assisting with the collection, collation and recording of all statistical data relating to the Aviation sector, such as productivity ratings, margins, and costs.

Effectively reporting activities and results via the agreed mechanisms, processes, and protocols

Maintaining a wide network of internal colleague relationships in order that appropriate support can be called upon during projects and tenders.

Experience required:


IT literate (PowerPoint, Word and Excel),

Formally trained in strategic client relationship techniques.

Aviation sector associated membership would be desirable

Working experience/Personal attributes:

Proven business development / CRM experience from within the Aviation sector.

This experience ideally will be demonstrated by way of proven consistent results and achievements.

Experience must also be demonstrated via a broad, qualified, and proven professional network and membership of appropriate sector specific associations.

Ability to 'listen' and understand client needs

Ability to generate a opportunities from proactive and robust client relationships and networking

Ability to think laterally resulting in innovative and creative options and key features

Highly numerate and computer literate.

Must have the ability to interpret, manage and present information in an innovative manner

Be commercially aware with total commitment to customer service and development.

Good communication, organisational and analytical skills

Neat and professional presentation

Flexible approach to working hours and location

Ability to work to deadlines and project manage to timelines

Ability to work alone and as part of a team

What will you get in return?

  • An enhanced pension scheme (above auto enrolment rates) - to save for the future
  • Life Assurance – to protect your family should the worst happen
  • 25 days holiday, plus 8 bank holidays on top
  • Option to purchase additional annual leave
  • Private Medical Insurance – to protect you
  • Access to 100s of high street discounts
  • Financial Wellbeing support - Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support

Why join OCS Group UK Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.