Vacancy for Regional Aviation & Soft Services Trainer

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Location Homebased with travel to Midlands and South West (National Support when required)
Contract Type Permanent - Employee
Working Hours per Week 40 hours
Remuneration £29,580 per annum plus benefits , including car allowance of £3,960 per annum
Job Reference GR/10776

The Regional Aviation & Soft Services Trainer is a varied training role within a highly motivated, professional team delivering mandatory and informative training to OCS staff, equipping them with the knowledge, skills and confidence to carry out work-related tasks.

You will work closely with the Head of Training and Standards and local Operations Mangers to deliver a wide range of training in Aviation and Soft Services. This includes training OCS operational staff in Health & Safety, PRM & customer care as well as the delivery of OCS inductions / refreshers, manual handling, fire safety awareness and ramp safety modules plus other subjects to meet the needs of the airport authorities and operational teams. 

Where required the trainer will complete observational application assessments on trainees to ensure the successful transfer of knowledge from the training environment to the live operation to meet regulatory compliance and deliver the highest standards of service to our clients.

You will need to work autonomously whilst being accountable for providing weekly reports to the Head of Training & Standards to reflect your training activity and maintain accurate and timely administration of all aspects of the required training documentation.

Responsibilities will include:

Deliver high quality training programmes of which primary focus is to meet mandatory training compliance within the required timescales.

Deliver engaging learning sessions to provide key information to learners against key learning outcomes and requirements of the syllabus.

Support delegates to pass both written and practical assessments.

Deliver induction to new starters

Work with operational managers to deliver required training modules in conjunction with operational schedules.

Support the Head of Training and Standards to continuously review training programmes and evaluate their effectiveness in line with the business needs.

Comply with all relevant policies and procedures and support the management team with improvements.

Support the implementation and delivery of future training initiatives.

Integrate OCS core values into all aspects of training.

Facilitate and document both written and practical / operational observational assessments.

Establish strong positive relations with the operations team, attend site meetings to update and discuss local training needs as required.

Identify employees with the appropriate skill set for potential progression and communicate this to operational managers.

Accurately complete and maintain all learner and staff training records in compliance with all required authority regulations. 

Effective file and document management of training records and course certificates to evidence successful completion of the required training.

Provide training statistics to the Head of Training and Standards as is necessary.

Regularly monitor and review training material to ensure it is current, relevant and appropriate to deliver.

Liaise with operation mangers to ensure trainees receive the appropriate level of continued support and guidance to maintain competence in their role.

Qualifications & Experience required:

Candidate must have successfully completed a Level 3 award in training or equivalent.

Previous training experience within Aviation / Airport environment would be an advantage

Competent in using Power Point/ Excel / SharePoint /Microsoft Teams systems 

Awareness of health and safety requirements.

Motivational, influential with the ability to be a positive professional role model

Passionate about developing others


What will you get in return?

An enhanced pension scheme (above auto enrolment rates) - to save for the future

Life Assurance – to protect your family should the worst happen

25 days holiday, plus 8 bank holidays on top

Option to purchase additional annual leave

Private Medical Insurance – to protect you

Access to 100s of high street discounts

Financial Wellbeing support - Access to low interest loans

Recognition scheme ‘OCS Stars’- monetary rewards given to top performers

Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme

Long Service Awards

Cycle to work scheme- discounted bicycles

Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support

Successful candidates for this role, who meet the eligibility criteria, may have the opportunity to undertake a formal work-based training course under our commitment to personal and professional development through the Government’s apprenticeship scheme

Why join OCS Group UK Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer