Vacancy for Contract Administrator

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Location South Shields NE34
Contract Type Permanent - Employee
Working Days Monday - Friday
Working Times Between 08.00am and 5.00pm
Shift Pattern Days
Working Hours per Week 25 hours
Pay Rate £11,050 per annum
Job Reference OP/31896

Your main aim will be to provide a high level of administration to internal and external customers for the Healthcare & Education Sector.

You will also:

  • To support the Healthcare & Education sector through general office duties.  Performing activities such as: Dealing with stream of Inbound/Outbound phone calls, order input, general enquires/query resolution, email, web traffic and mail, scanning, filing and photocopying & maintenance of P files.
  • Answering and acting upon a high volume of incoming/outgoing telephone calls to OCS standard protocol and KPI’s.
  • Ensuring that on all queries the client is kept fully updated at all times. Closing the loop on all queries, ensuring that a query has been resolved to the client’s satisfaction is essential.
  • To update the in house systems ensuring that there is a full history on all requests logged prior to closing these in the system.

 

To succeed in this role you will need:

  • level / GCSE Standard or equivalent (English & Maths)
  • NVQ in Administration or similar
  • An excellent knowledge of Microsoft Office/Excel
  • Excellent Customer Service track record
  • Previous experience is a call handling environment & administration essential
  • Time Management

 

The OCS Group is one of the UK’s leading providers of facilities management and property support services.