Vacancy for Cleaning Team Leader

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Location NEC Birmingham
Contract Type Casual Worker
Working Days Monday - Sunday
Working Times Between 06.00am and 7.00pm
Shift Pattern Dependent on business need
Working Hours per Week Dependent on business need
Pay Rate £8.19 - £9.92 per hour
Job Reference OP/32002

The main purpose of the role is to delegate daily tasks relating to the delivery of cleaning services to the National Exhibition Centre. Ensuring client satisfaction and customer excellence is achieved and services are delivered to agreed standards.

You will also:

  • Ensuring cleaning activities are carried at the highest standards. The cleaning activities will include mopping, sweeping, dusting, vacuuming, emptying bins and cleaning toilet facilities, offices, exhibition halls and public circulation areas
  • Maintain health and safety standards at all times to keep not only yourself safe but fellow employees and visitors of the National Exhibition Centre as safe as possible.
  • Ensure equipment you have been using is cleaned correctly, maintained and used efficiently and stored correctly ready for the next time of use.
  • Answers team member questions, helps with team member problems, oversees team member work for quality and guideline compliance
  • Deal politely and courteously with any requests for help, information, advice or queries asked by visitors and or event organisers (a part of the role is checked through a mystery shopper programme).


To succeed in this role you will need:

  • Good standard of general education
  • Operational or similar accreditations would be desirable.
  • Previous experience in a Cleaning Role.
  • Customer & Client Focussed
  • Excellent personnel management skills
  • Motivated individual with excellent levels of enthusiasm to motivate others.
  • Excellent communicator
  • Ability to manage & balance priorities


The OCS Group is one of the UK’s leading providers of facilities management and property support services.