Vacancy for Casual Event Steward

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Location The NEC Group Birmingham
Contract Type Casual Worker
Working Days Monday - Sunday
Working Times Between 07:00am and 11:00pm
Shift Pattern Based around events
Working Hours per Week Dependent on business needs
Pay Rate £8.91 per hour
Job Reference OP/43965/rc

The NEC Group Contract comprises of 5 venues within Birmingham, NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham & The ICC. OCS provide soft services to all venues, including security, stewarding, cleaning, waste, estates, and front of house.   

The event stewards are the face of the venues, offering customer service to all visitors. This role is predominately based at Arena Birmingham (B1 2AA) and Resorts World Arena (B40 1NT), free parking is available at these venues. There is the opportunity to also to work at other exciting venues within our division some of which will be hosting the commonwealth games.

Main Duties:

  • Checking of tickets
  • Assisting and seating customers
  • Managing crowd safety
  • Queue management
  • Monitoring visitors for signs of distress, conflict or those in need of medical assistance
  • Responsible for the health, safety and comfort of customers during their stay
  • Provide direction and guidance and fellow employees, as required in an emergency to a place of safety to ensure a safe egress.
  • Actively be vigilant for members of public/ audience who may be acting suspiciously,
  • challenge and escalate accordingly.

To be successful in the role, you will need:

  • Ability to work in a fast-paced environment
  • To be customer focused
  • Experience in security and stewarding is desirable
  • Experience in events is desirable 
  • Adaptable to change
  • Calm, focused and positive in high pressured situations

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out.

We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally.

OCS prides itself as a company that has family values.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.