Vacancy for Food Court Host

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Location Manchester M4
Contract Type Permanent - Employee
Working Days 4 days over 7 days
Working Times Between 07.00 am and 10.00 pm
Shift Pattern Days / Afternoons / Evenings
Working Hours per Week 24 Hours
Pay Rate £9.50 Per Hour
Job Reference OP/47470

Interacting with customers, promptly responding to all enquiries in a courteous and efficient manner. Providing a safe and welcoming environment for all visitors, ensuring all areas of the food court are clean, free from hazards.


Specific Responsibilities

  • To foremost provide excellent customer service including meet and greet whilst assisting shoppers within the Shopping centre.
  • To keep clean all areas of the Food court free from hazards; along with completing any detail clean that may be required.
  • Ensuring all hazards are removed from the food court following the correct procedures, i.e. body spillages cleaned up correctly and disposal of waste in the correct waste stream
  • Ensure the safety of yourself. colleagues and shoppers at all times following the training provided and ensuring that any further training requirements are
  • Completing all tasks following the IMPACT cleaning training ensuring safe working practices are followed at all times, training will be provided.
  • Ensure all equipment is used, maintained and stored correctly following the OCS procedures. Any defects must be reported immediately.
  • Respond to any customer requests promptly and courteously
  • Reporting of all incidents, accidents and near misses following the OCS reporting procedures.
  • A range of cleaning activities will be required across the various areas of the centre ensuring all areas are cleaned to the highest of standards at all times.
  • Use of applications to report and record i.e.; spillages, tasks and PPM’s must be used daily to ensure accurate reporting of all activities on site.

Experience / Desired & Essential Qualifications

  • Demonstrable experience within the retail industry, with a track record for innovation and success
  • Significant experience within your chosen service stream
  • Proven experience with supervision of operational teams and developing
  • Experienced in a fast paced work environment
  • Experienced in customer focussed environment

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves.  We offer job stability and are committed to developing our colleagues by offering more than just a job.  We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.  We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.