Vacancy for Patient Catering Supervisor

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Location Cambridge
Contract Type Permanent - Employee
Working Days Monday - Sunday (5 days out of 7)
Working Times Between 07:00am and 7:30pm
Shift Pattern Days
Working Hours per Week 37.5 hours
Pay Rate £12.89 per hour
Job Reference OP/47754

The Patient Catering Supervisor will take responsibility for the Patient Catering team, delivering excellent customer service by ensuring all requests from users within Royal Papworth Hospital are executed in a timely, accurate and professional manner.

Main Duties:

Provide direction and support to the catering team through engagement, motivation, discipline, safety and general welfare.

Develop good working practices and relationships to support staff.

Provide initial line of escalation both for customers and staff for all cleaning related queries.

Ensure that all point of sale and is always available for both staff and visitors. Including but not limited to allergen information.

Take responsibility for development and maintenance of expectations related to all people management as well as the onsite process including absence, time keeping, retention, productivity, quality of work, uniform and appearance standards, behaviour and attitude.

Identify, and resolve operational issues in the absence of that Assistant Catering Manager.

Support the Assistant Catering Manager and prevent issues from arising by identifying the trends and service requirements.

Enthusiastically support, actively promote, and demonstrate excellent customer service in accordance with the company standards.

Be responsible for overall day to day operations of the catering front of house team in the absence of the assistant Catering Manager. 

Work towards and meet targets set by the Catering Manager.

Ensure that all HACCP processes are completed.

Attend training and/or meetings as required by your line manager.

Manage the health, safety and welfare of the catering staff.

Cover or support all OCS business activities as reasonably requested by your line manager.

Co-ordinate with the Management to ensuring contractual specifications are met.

Participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas and support.  

Acknowledge and accept a personal responsibility for safety and standards.

Take responsibility for ensuring that equipment is maintained and fit for purpose. 

To be successful in the role, you will need:

GCSE level grade Cor above or equivalent

Food Safety Level 3

Good understanding of Microsoft Office package

Experience in a similar role

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves.  We offer job stability and are committed to developing our colleagues by offering more than just a job.  We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.  We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.