Vacancy for Control Room Operator

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Location Cardiff, CF23
Contract Type Permanent - Employee
Working Days Monday - Sunday
Working Times Between 06:00 am and 06:00 am
Shift Pattern 4 days on, 4 days off 06:00-18:00/18:00-06:00
Working Hours per Week 38.5 hours
Pay Rate Days; £11.50 p/h Nights; £12.50
Job Reference OP/47772

We are looking for a Control Room Operator where the main purpose of this role is to work using computerised time and attendance/safety monitoring systems to ensure OCS employees are at their assignment and booked on duty, once on duty their safety is monitored via regular (safety) check calls and to follow up any missed check calls by employees then update the time and attendance/safety monitoring system accordingly. To record and report all incidents, accidents and occurrences (Adverse events) accordingly and take action as necessary and to take appropriate action as per documented escalation procedure for calls diverted to Control Room from the OCS Helpdesk, and the crisis management line.

Main Duties:

  • To adhere to the company’s policies and procedures and follow instructions as listed in the Control room manual
  • As part of this role it will be a mandatory requirement to provide sickness & annual leave cover.
  • To book static and mobile officers on and off duty and ensure their health and safety while on duty via regular check calls. Recording any occurrences that happen on assignments and offering support.
  • To ensure the accurate recording and reporting of all occurrence’s and incidents. To submit this information accordingly in a daily report and for the attention of the Control Room Manager.
  • Ensure all records held at Control Room are accurate and up to date I.e. assignment instructions, Key holdings, Mobile visits, Nominal roles Etc. For immediate response to emergencies.
  • Log and report absences where officers call in sick or do not turn up for duty.
  • Manning a helpdesk to which employees can call for information guidance or support to help deal with daily issues that have not been addressed by Operations or administration staff satisfactorily. Submitting the appropriate form and concluding after 7 days.
  • To carry out any other requests deemed reasonable and in keeping with the role of Control Room supervisor.
  • This list is not exhaustive

What you will need:

  • SIA License
  • Customer care skills
  • Previous Control room experience is desirable but not essential
  • Effective and confident communication and report writing skills.
  • Able to log and evaluate information then action accordingly.
  • IT Knowledge.
  •  An eye for detail.
  • Good Organizational Skills

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves.  We offer job stability and are committed to developing our colleagues by offering more than just a job.  We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.  We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.