Vacancy for Technical Helpdesk Administrator

Back to Search results

Location Newcastle, NE1
Contract Type Permanent - Employee
Working Days Monday - Friday
Working Times Between 8:00am and 6:00pm
Shift Pattern n/a
Working Hours per Week 37.5 per week
Pay Rate £21,500 per annum
Job Reference OP/48260

We have an exciting opportunity for a suitably qualified or experienced Technical Helpdesk Administrator to join our engineering team

You will be the first point of contact for clients logging jobs either via email or phone for emergencies.

The Primary focus of your role is to ensure that the correct resources are sent to the site, and to ensure that all the notes are correct on the jobs in the system for the managers and clients to view.

Working from our Newcastle city centre office with great transport links, you be joining a small team with a can-do attitude working for a global FM provider whose aim is to deliver excellence through the development of its staff and using cutting edge technology.

We are looking for someone who has experience of working in the construction or facilities sectors with a good level of skill on all Microsoft packages. Some experience of working with a CAFM system would be desirable but full training will be provided.

To be successful in this role you’ll be someone that wants to drive the business and your career forward and we will support you fully in your development.

General duties include: -

•           Logging jobs

•           Following up with suppliers on work sent to them to ensure the system is updated

•           Updating the CAFM systems

•           Keeping the clients informed

•           Working with schedulers to ensure the work has been completed within SLA


This is an office based full time role working Monday to Friday 9am-5pm. Overtime may be required as work demands but this will always be via prior arrangement

What will you get in return?

A pension scheme- to save for the future - eligibility rules apply

Access to high street discounts

Access to low interest loans

Recognition scheme ‘OCS Stars’- monetary rewards given to top performers

Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme

Long Service Awards

Cycle to work scheme- discounted bicycles

Access to our Employee Assistance Programme- 24-7 Wellbeing Support


Why join OCS Group UK Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.