Vacancy for Customer Service Advisor

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Location centremk - Milton Keynes
Contract Type Permanent - Employee
Working Days Monday - Sunday
Working Times Between 08:45am and 8:00pm
Shift Pattern Days & Evenings (Rotating 3 week shift pattern)
Working Hours per Week 37.5 hours
Pay Rate £9.90 per hour
Job Reference OP/48960

Dealing with customer queries and ensuring a high quality customer relationship is achieved.

Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.

You will also:

  • Ensure the customer is always informed and up to date
  • Understand the need to ‘close the loop’ when completed
  • Take responsibility for the administration of customer queries and records
  • Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
  • Meet targets in customer retention, query resolution, call handling and quality

To succeed in this role you will need:

  • Strong background in customer services and good customer service skills
  • Ability to deliver the highest standard of customer service
  • Experience in meeting service level agreements, whilst ensuring that you practice the right first time policy
  • Experience in administrative duties and maintaining comprehensive electronic customer contact record files
  • Good organisational skills and a keen eye for detail
  • A pro-active approach to personal development and learning
  • A passion for delivering an exceptional customer experience

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves.  We offer job stability and are committed to developing our colleagues by offering more than just a job.  We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.  We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.