Vacancy for Civil/Parking Enforcement Officer

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Location Cambridge CB3
Contract Type Permanent - Employee
Working Days Monday - Sunday
Working Times Between 08.00am and 8.30pm
Shift Pattern 5 over 7
Working Hours per Week 40 hours
Pay Rate £10.00- £15.00 hour
Job Reference VE/9936/rc

You will work on a varied, rolling rota carrying out effective patrols of on and off street parking areas within Cambridge to ensure compliance with parking restrictions.

The main duties and responsibilities of the role are to:

• Ensure patrols are carried out efficiently and effectively

• Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists

• Report any defects with signs or lines

• Ensure parking equipment is working correctly and report defects promptly

• Ensure enquiries from members of the public are dealt with promptly and politely

• Act as ambassadors for the Council, undertaking any others tasks as directed

To be successful in the role you will need:

• Previous customer service experience in a demanding environment such as a hospitality or call centre environment (desirable)

• Previous experience within civil enforcement/ parking or a security environment (desirable)  

• The ability to follow instructions and to work within a closely managed operation

• The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public

• A willingness to work outside in all weathers and the ability to walk 15 miles per shift

• A flexible approach to working hours 

This position is for 40 hours a week on a shift basis working 5 days out of 7 from Monday to Sunday.  The earliest start time is 8am and the latest finish is 10.30pm.  The pay rate is £10.00 per hour Monday to Saturday. Sundays will be paid at £15.00 per hour.   

We also require mobile Civil Enforcement Officers if you have a motorcycle licence or a CBT certificate, or would you like us to provide this opportunity for you (CBT Training will be funded by the company)?  The main purpose of this role is to carry out effective patrols to ensure compliance with parking restrictions.  This will be undertaken using a company scooter.  

Part time hours are also available; if shortlisted for an interview please discuss availability during the interview.

The OCS Group is one of the UK’s leading providers of facilities management and property support services