Vacancy for Border Zone Assistant

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Location London Gatwick Airport
Contract Type Permanent - Employee
Working Days Monday - Sunday
Working Times Between 06:00am and 6.00pm
Shift Pattern 4 on 2 off shift pattern
Working Hours per Week 37.50 hours
Pay Rate £8.50 per hour
Job Reference VE/10094

The main aim of the role will be to assist and guide all arriving passengers to present themselves to the UK Border as quickly and efficiently as possible, ensuring they are processed through the correct channel depending on the document they possess or their port of last departure.

You will also:

  • Queue Time every 15 minutes to cover a busy round the clock 24 hours a day, 7 days a week in Gatwick Airport’s Border zones.
  • Manual completion of each queue time onto the daily queue time report.
  • Assist all eligible passengers on the electronic passport gates. Eligible passengers are all passengers that have an electronic chipped passport, are a member of the European Union (EU) or European Economic Area (EEA) and are aged 12+
  • Identify when a passenger is in need of help and assist to get them processed through E-Passport gates.
  • Guide passengers through to the referrals desk where passengers are refused on E passport gates.
  • Continuous monitoring of the E passport gates which should not be left unattended at any time.
  • Manage the barriers in the uni-feed ensuring they are pulled at the appropriate times in order to maintain the flow to the queuing system. Barriers should be undone when needed and extended when required.
  • Premium lane - Guide all passengers that require assistance down the Assistance Lane to get them processed by the relevant Border Force Officer.
  • Support the Supervisor and FOH Manager in any decisions or changes that are implemented.


To succeed in this role you will need:

  • English spoken, other languages an advantage.
  • Airport experience an advantage but not essential.
  • Must be able to multitask and remain calm during busy periods of presentation.
  • Must be able to communicate with people at all levels
  • Must be of a pleasant nature and approachable
  • Must be able to work alone


The OCS Group is one of the UK’s leading providers of facilities management and property support services.