Vacancy for CCTV Operator

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Location Birmingham B40
Contract Type Permanent - Employee
Working Days Monday - Sunday
Working Times Between 07:00am - 7:00pm and 7:00pm - 07:00am
Shift Pattern 2 days, 2 nights, 4 off
Working Hours per Week 42 hours
Pay Rate £24,500 per annum
Job Reference VE/14928/4

Our client, The NEC Group, has five renowned entertainment venues, the NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham & The ICC.

Our teams support the NEC Group during event build-ups, live show days, breakdowns and much more ensuring a smooth and safe operation of all services

As the CCTV Operator, you will operate the NEC SOC and the Systems within that environment, and other duties as stated on the control room stations. You will also act as the hub of communication for site wide operations, ensuring accurate and timely effective communication to the relevant people and departments.  You will also liaise with the client, police and other agencies as necessary.

This is a great opportunity to join a company that is proud of its reputation for being one of the UK’s leading providers of facilities management and property support services.

Main Duties:

  • Ensure that there is clear, accurate communication and transmission of all relevant information.  
  • Ensure the correct escalation of incidents is followed in line with the incident escalation process; running logs are maintained in the Operators running logs.
  • Accurately report all information through the correct channels.
  • Effectively deploy security resources to deal with all incidents and matters arising.
  • Proactive operation of the CCTV System; after conducting daily site activity risk assessments. To carry out shift-based CCTV & ANPR serviceability checks, maintaining accurate CCTV records. Operation of the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio and phone systems.
  • Ensuring access to the control rooms are always restricted and visitors are admitted only in accordance with access procedures.  Ensuring protection of data including CCTV footage, incident details, and telephone numbers.
  • Implementation of the emergency procedures in accordance with the Incident and Emergency Plan.
  • Ensuring operational staff are carrying out relevant duties and checks as detailed in the operational instructions and if not escalate to the Duty Security Manager.
  • Promotes a positive image of the venues by providing directions and information to staff, and visitors to campus regarding campus locations, facilities, and activities, and rendering such assistance as requested within capability to provide.
  • Thoroughly, accurately, and professionally documents campus complaints, incidents involving possible criminal activity and other daily activities.
  • Ensures that information regarding changes to departmental procedures or policies, particularly regarding unique or special upcoming events, is provided to successive shifts by briefing the subsequent shift regarding such changes and any other information gathered during the shift which may be useful or appropriate.

To be successful in the role, you will need:

  • SIA – CCTV / Door Supervisor License
  • ACT Awareness
  • SCaN for CCTV Operators
  • Effective verbal and written communication skills
  • Adaptable & Professional

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support


Why join OCS Group Ltd?

From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out.

We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally.

OCS prides itself as a company that has family values.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.