Vacancy for Passenger Service Agent - PRM - Casual

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Location Southampton - SO18
Contract Type Casual Worker
Working Days Monday - Sunday
Working Times Between 04:00am and 11:00pm
Shift Pattern Various ( Earlies, Days & Evenings )
Working Hours per Week Dependent on business needs
Pay Rate £10.60 per hour
Job Reference VE/15245/2/r

The main purpose of the role is to ensure the safe transfer/transportation of Passengers with Restricted Mobility (PRM) through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience. 

We are looking for a customer focused and friendly individual to join our team of casual workers and help create a memorable experience for every visitor to the airport.

Main Duties:

  • Meet and greet arriving/departing/transferring PRM Passengers.
  • Communicate effectively with the passengers and staff
  • Assist PRM Passengers at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
  • Carry out Ambilift vehicle (large box van) driving, customer care agent and desk host duties when required
  • In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment; including but not limited to, driving vehicles, aisle chair and wheelchairs
  • Provide PRM Passengers with a personal introduction and a brief outline of the processes to follow through the various stages of their journey through the airport. (i.e. Security, Customs, etc)
  • Comply with all Health & Safety regulations.
  • Use company equipment responsibly ensuring all equipment (radios, devices, etc.) is signed and accounted for before and after every use.
  • Liaise at all times with Supervisor/Controller and Front Desk Host.
  • Comply with company uniform standards policy.
  • Complete equipment checks prior to use including vehicle checks

To be successful in the role, you will need:

  • Full UK or EU driving licence
  • Customer Service and Airport Environment experience is strongly desirable
  • Knowledge of Disability Awareness
  • Able to communicate with customers and staff at all levels
  • Ability to lift passengers in accordance with manual handling guidelines.
  • A team player

To meet security requirements, you will need:

  • To provide a detailed reference history – references from last 5 years will be checked by Airport authorities
  • Pass a basic Criminal Record Check
  • Right to Work in the UK
  • Pass various airport trainings

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support


Why join OCS Group Ltd?

From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out.

We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally.

OCS prides itself as a company that has family values.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.