Vacancy for Casual Security Officer – Hospitality and Conferencing

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Location Birmingham
Contract Type Casual Worker
Working Days Monday - Sunday
Working Times Between 07:00am and 11:00pm
Shift Pattern Various (Earlies/Day/Evenings)
Working Hours per Week Around event activity
Pay Rate £9.50 per hour
Job Reference VE/15304/3

The NEC Group Contract comprises of 5 venues within Birmingham, NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham & The ICC. OCS provide soft services to all venues, including security, stewarding, cleaning, waste, estates, and front of house.  

We are looking for Casual Event Security staff to provide a professional security service and customer service to all visitors at our venues. You will play key in defusing tense situations before they escalate and communicate effectively to build rapport.

This role is predominately based at the ICC (B1 ) or the Vox (B40 1NT), free parking is available at these venues or at our other nearby Venues, all within a very short walking distance. There is the opportunity to also to work at other exciting venues within our division some of which will be hosting the commonwealth games next year.

Main Duties:

  • Ensuring the security and safety of all visitors, staffs and contractors always.
  • Responding and dealing with Venue emergency as to site training and procedures.
  • Responding to all security related incidents and escalating as appropriate to management.
  • Including checking of tickets
  • Assisting and seating customers
  • Managing crowd safety
  • Queue management
  • Monitoring visitors for signs of distress, conflict or those in need of medical assistance
  • Responsible for the health, safety and comfort of customers during their stay
  • Checking Visitors Covid Status and issuing wristbands.
  • Making sure events are compiling to Venue Licencing laws.

To be successful in the role, you will need:

  • SIA Door Supervisor Licence is essential
  • Experience in events is desirable 
  • Ability to work on own initiative
  • A professional demeanour with sound judgement and integrity
  • Someone who remains calm, focused and positive in challenging situations
  • Excellent communication skills, both written and verbal
  • To be quick thinking


What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support


Why join OCS Group Ltd?

From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out.

We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally.

OCS prides itself as a company that has family values.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.