Vacancy for Customer Care Agent

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Location Bristol, BS48
Contract Type Casual Worker
Working Days As and when required
Working Times Between As and when required and As and when required
Shift Pattern As and when required
Working Hours per Week As required
Pay Rate £10.00 per hour
Job Reference VE/16083/1

Ensure efficient and friendly first point of contact for all passengers requiring assistance whether prebooked or unadvised.

Ensure the smooth operation of either the landside or airside desk whereby passengers are assisted as per their requirements with minimal delay

To be a Role Model for the team and an Ambassador for the company, living the OCS values of care, safety, trustworthy and expert.

To communicate in a professional manner with customers, airport authorities, colleagues and to be responsible for supporting.


Main Duties:

  • Ensures excellent customer service is shown to every passenger in every passenger interaction whilst adhering to SSOW.
  • Is always approachable and helpful when dealing with customers
  • Observes passengers to identify needs and adjusts service accordingly.
  • Ensures passengers are assisted to/from their final destination including car parks.
  • Accurate recording of tasks in the Avtech system.
  • Effective and efficient communication with the Operations Supervisor at all times utilising the radio in a polite manner.


What will you get in return?


A pension scheme- to save for the future - eligibility rules apply

Access to high street discounts

Access to low interest loans

Recognition scheme ‘OCS Stars’- monetary rewards given to top performers

Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme

Long Service Awards

Cycle to work scheme- discounted bicycles

Access to our Employee Assistance Programme- 24-7 Wellbeing Support


Why join OCS Group UK Ltd?


OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.