Vacancy for Desk Host

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Location Bristol, BS48
Contract Type Permanent - Employee
Working Days Monday - Sunday
Working Times Between 3:30am and 9:10pm
Shift Pattern 5 on 3 off
Working Hours per Week 40 hours per week
Pay Rate £10.20 per hour
Job Reference VE/16302/RC

The Desk Host will efficiently run either the landside or airside desk and be the friendly first point of contact for all passengers requiring assistance as per their requirements.

Main Duties:

  • Ensures excellent customer service is shown to every passenger in every passenger interaction
  • Observes passengers to identify needs and adjusts service accordingly
  • Clearly informs passengers of the process ensuring that if they make their own way they report to the Airside Desk
  • Accurate recording of tasks in the Avtech system
  • Promptly answers the Phone in a friendly and courteous manner
  • Ensure Host Desk is manned at all times and arrange cover when required
  • Informs passengers in an accurate and timely manner regarding changes to flights schedules
  • Ensure all Electric Mobility Aids (EMA) are tagged prior to going airside

To be successful in the role, you will need:

  • Educated to GCSE standard.
  • Must be able to obtain an airside pass.
  • Previous airport experience is strongly desired
  • Previous customer service / reception experience is essential
  • IT literate

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support


Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves.  We offer job stability and are committed to developing our colleagues by offering more than just a job.  We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.  We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.