Vacancy for Operations Manager

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Location Bristol Airport
Contract Type Permanent - Employee
Working Days Monday - Friday (with weekends when required)
Working Times Between 09:00 and 17:00
Shift Pattern Monday - Friday with weekends when required
Working Hours per Week 40 hours
Pay Rate £38,000
Job Reference VE/16668

The Operations Manager will be responsible for the effective management of the PRM and ASC operation and administration, retaining accountability to the General Manager

Main Duties:

Ensure all KPIs are met monthly and prepare any reports as required.   

Manage cost drivers (absenteeism, equipment, labour, overtime) within assigned budgetary limits

Working with the Fleet Manager to ensuring vehicle maintenance and compliance including LOLER’s are carried out in a proactive manner and all paperwork is correctly maintained

Lead HSQE meeting structure with formal records and effective action plans.

Manage and develop the Assistant Operations Manager and Duty Managers and ensure customer service standards are met at the highest level.

Oversee and assist with recruitment

Conduct performance appraisals with appropriate employees, identifying potential talent and recommending training and development where appropriate.

Encourage collaborative working systems for upward communication and ideas and conduct briefing/TBT when necessary

To undertake any reasonable tasks as directed by your immediate manager or other company representatives.

To be successful in the role, you will need:

Team Leading/management qualification or willingness to undertake this qualification.

Must be able to obtain an airside pass.

Previous experience of Airside operations at an airport is strongly desired.

Previous customer service experience is essential as is demonstrable people supervisory skills

IT literate

Safety qualification such as IOSH


What will you get in return?

A pension scheme- to save for the future - eligibility rules apply

Access to high street discounts

Access to low interest loans

Recognition scheme ‘OCS Stars’- monetary rewards given to top performers

Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme

Long Service Awards

Cycle to work scheme- discounted bicycles

Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group UK Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.