Vacancy for Multi Skilled Operative Supervisor

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Location Westminster, SW1A
Contract Type Permanent - Employee
Working Days Monday - Friday
Working Times Between 08:00am and 5:00pm
Shift Pattern Days
Working Hours per Week 40 hours
Pay Rate £25,506 per annum plus benefits
Job Reference VE/16671

The MSO Supervisor will be responsible for managing, mentoring, and training all Multi Skilled Operatives within the Post room Reprographics and Porterage teams.

Main Duties & Responsibilities of the Role:

Ensuring all helpdesk room booking requests are allocated to the team within the agreed SLA’s.

Monitor efficiency and proactiveness within the Mail Room, Reprographics and Porterage Teams.

Deliver Health and Safety toolbox talks and training as required, ensuring understanding and adherence to policies and procedures

Maintain all working areas to a high standard of cleanliness and safety and ensure all defects are reported.

Monthly auditing of total jobs raised and room bookings

Monitoring monthly meter readings on the large format printers

Working safely and efficiently in all workplace areas and to be responsible for ensuring all conferencing equipment is in safe working order.

Responsible for managing and updating the departments risk assessment and method statements.

Responsible for logging near misses on the OCS intranet.

To monitor and manage online reporting and annual leave portal.

To monitor and manage staff time and attendance 

Rota planning and management.

Performance management

Conduct Return to Work interviews for staff returning from absences

Cover for Mail room, Repro and Porterage as required to cover any absences/annual leave.

Flexibly, proactively, and professionally responding to any client requirements as and when necessary, promoting excellent customer service.

Supplier liaison (ordering toners, etc.)

Stock checks and ordering (stationery)

MFD maintenance management/audit, team scheduling

What you will need to succeed in this role

Educated to GCSE Level

Reprographics and porterage experience

Team player working upon your own initiative with attention to detail

Excel – proficient

Use of Large-format printers (from A0 to A6), use of laminators

What will you get in return?

A pension scheme- to save for the future - eligibility rules apply

Access to high street discounts

Access to low interest loans

Recognition scheme ‘OCS Stars’- monetary rewards given to top performers

Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme

Long Service Awards

Cycle to work scheme- discounted bicycles

Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.


OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves.  We offer job stability and are committed to developing our colleagues by offering more than just a job.  We are a financially stable business who continues to be privately owned since its inception in 1900.


We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.


We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.


OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.  We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.