Vacancy for CCTV Manager

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Location Enfield, N9
Contract Type Permanent - Employee
Working Days Monday to Friday
Working Times Between 07:00am and 7:00pm
Shift Pattern Days
Working Hours per Week 40 hours
Pay Rate £32,000 per annum
Job Reference VE/16713

The main purpose of the role is to manage and support the supervisors and onsite team in accordance with both OCS and Enfield Council guidelines, taking responsibility for delivering an unrivalled quality service within the area of responsibility

Main Duties:

Lead the team and deliver the required services within your remit and to ensure that an efficient and quality service is provided to all clients within the agreed budgetary guidelines.

Manage the time and attendance process, e.g. Timegate and provide management information as requested

Provide consistently high levels of performance, meet and exceed contractual obligations and strategic objectives.

 Identify recruitment needs and retention statistics to assess resource requirements against contract specification.

Deliver agreed levels of customer service as a minimum standard and look for ways to continuously improve upon service delivery.

Actively participate in the development of succession planning through compliance with the PAR process and ongoing performance management.

Recruit, induct, coach, motivate, develop and, where necessary, manage the performance of direct reports.

Ensure that all direct reports receive an annual performance appraisal in the required timescale, which includes an individual Personal Development Plan.

To ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles.

Deputise in the absence of line manager.

To be successful in the role, you will need:

SIA license (front line or DS).

Membership to appropriate organisation(s) desirable

Proven track record of exceptional customer service & satisfaction.

Previous experience of developing and presenting monthly reports

Previous experience working within a Security Management and CCTV environment.

Proven experience of successfully managing a team with a track record of working in a fast paced and demanding environment.

Good experience of managing Client relationships

Good financial awareness, with knowledge of profit and loss accounting

Experience of continuous improvement of quality of service in a similar working environment.

Experience of working with subcontractors

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support

 

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves.  We offer job stability and are committed to developing our colleagues by offering more than just a job.  We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.  We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.