Vacancy for Operational Support Manager

Back to Search results

Location Bristol Airport BS48
Contract Type Permanent - Employee
Working Days Monday - Sunday
Working Times Between 04:30am and 04:30am
Shift Pattern Rotating shifts days / nights
Working Hours per Week 42 Hours
Pay Rate £30,195
Job Reference VE/16830

Overall purpose of the role:

To support the Operations Manager and provide annual leave cover for Operations Supervisors and Duty Managers ensuring the high level of supervision and management is maintained

To positively contribute to the performance of the business and build strong working relationships with all staff and Bristol Airport representatives across all shifts whilst ensuring effective supervision of all staff on shift, ensuring that work is carried out to customer specification and all deadlines

To undertake assigned projects periodically which may include Health and Safety and Change Processes

To communicate in a professional manner with customers, airport authorities, colleagues and to be responsible for the health, safety and welfare of staff and passengers

Specific Responsibilities

  • To undertake the main duties and responsibilities of both the Duty Manager and Operations Supervisor whilst covering their annual leave
  • Support the Operations Manager with initiatives and change programmes
  • Review areas of all operations seeking continuous improvement
  • Liaise with the Business Administrator to ensure adequate stocks are maintained of PPE, uniform and cleaning products
  • Conduct performance appraisals with appropriate employees, identifying potential talent and recommending training and development where appropriate.
  • Work collaboratively with the team to meet or exceed KPI’s and SLA standards ensuring minimum delays and complaints in both the ASC and PRM operation
  • Ensure that communication with colleagues is of the highest standard and all updates and necessary information is shared.
  • Building & maintaining relationships with clients, airport authorities and other regulatory bodies.
  • Review AIRES, Avtech and Navman reports on a regular basis

Previous Experience / Qualifications Required

  • Must be able to obtain an airside pass
  • An appropriate management qualification in leadership or proven track record
  • A Health & Safety qualification – NEBOSH/IOSH (Desirable)
  • Formal training qualification (desirable) •         
  • Previous management experience including coaching and developing staff
  • Previous customer service experience
  • Experience of leading and directing teams of people to perform against specific targets
  • Proficient computer literacy (Microsoft Office, Word & Excel)
  • First-rate understanding of health and safety in the workplace

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support


Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves.  We offer job stability and are committed to developing our colleagues by offering more than just a job.  We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.  We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.