Vacancy for Passenger Service Agent

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Location Southampton, SO18
Contract Type Permanent - Employee
Working Days Monday - Sunday
Working Times Between 04:00am and 11:00pm
Shift Pattern Various
Working Hours per Week 40 hours
Pay Rate £10.60 per hour
Job Reference VE/16846

We are looking for a Passenger Service Agent ensure the safe transfer/transportation of Passengers with Restricted Mobility (PRM) through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience.

Main Duties:

  • Meet and greet arriving/departing/transferring PRM Passengers.
  • Communicate effectively with the passengers and staff
  • Assist PRM Passengers at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
  • Carry out Ambulift vehicle (large box van) driving, customer care agent and desk host duties when required
  • In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment; including but not limited to, driving vehicles, aisle chair and wheelchairs
  • Provide PRM Passengers with a personal introduction and a brief outline of the processes to follow through the various stages of their journey through the airport. (i.e. Security, Customs, etc)
  • Comply with all Health & Safety regulations.
  • Use company equipment responsibly ensuring all equipment (radios, devices, etc.) is signed and accounted for before and after every use.
  • Liaise at all times with Supervisor/Controller and Front Desk Host.
  • Comply with company uniform standards policy.
  • Complete equipment checks prior to use including vehicle checks

To be successful in the role, you will need:

  • Full UK or EU driving licence
  • Customer Service and Airport Environment experience is strongly desirable
  • Knowledge of Disability Awareness
  • Able to communicate with customers and staff at all levels
  • Ability to lift passengers in accordance with manual handling guidelines.
  • To provide a detailed reference history – references from last 5 years will be checked by Airport authorities
  • To pass a basic Criminal Record Check
  • Right to Work in the UK
  • To pass various airport trainings

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support


Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves.  We offer job stability and are committed to developing our colleagues by offering more than just a job.  We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.  We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS.  Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.